Effective Date: 09 September 2022
Last Updated: 04 April 2025

At Enmall, we are committed to providing our customers with a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a return and refund policy as per the terms outlined below.

1. Return Policy

Eligibility for Returns

You can request a return under the following conditions:

• The item received is damaged, defective, or incorrect.

• The product does not match the description on our website.

• The return request is made within 7 days of delivery.

• The product is unused, in its original packaging, and has all tags intact.

Non-Returnable Items

• Items that have been used, washed, or altered.

• Products without original packaging and tags.

• Perishable goods, digital products, and customized items.

• Clearance or final sale items (if mentioned on the product page).

Return Process

1. Submit a Return Request:

   • Contact us at info@enmall.in or call +919487249699 / +917373526868 with your order details.

   • Provide clear images of the product if it is damaged or incorrect.

2. Approval & Return:

   • If approved, we will provide return shipping instructions.

   • Customers may be responsible for return shipping charges unless the product is defective or incorrect.

3. Inspection & Processing:

   • Once we receive and inspect the returned item, we will process a replacement or refund as per your request.

2. Refund Policy

Eligibility for Refunds

Refunds will be issued if:

• The return request is approved, and the item is received in acceptable condition.

• The order was canceled before it was shipped.

• The product was out of stock, and we were unable to fulfill your order.

Refund Process

1. Once we approve your refund request, it will be processed within 5-7  business days.

2. Refunds will be credited to the original payment method (Razorpay, credit/debit card, UPI, or bank transfer).

3. Depending on your bank, it may take additional time for the refund to reflect in your account.

Late or Missing Refunds

• If you haven’t received a refund after the stated period, please check with your bank or payment provider.

• If the issue persists, contact us for assistance.

3. Cancellation Policy

• Orders can be canceled within 24 hours of placement.

• If the order has already been shipped, cancellation may not be possible.

4. Contact Us

 

If you have any questions about this Privacy Policy, please contact us at:
📧 Email: info@enmall.in
📞 Phone: +919487249699 / +917373526868